Joy Sex Toys Online adult shop Hassle Free Returns Policy
    Joy Sex Toys Online - Healthy and Joyful Sex Life
  • Track Order
  • Wish List
  • Account
  • My Cart : 0

Hassle Free Return Policy

Hassle Free Return Policy

 

For your peace of mind, we offer a Hassle-Free Return Refund Policy.

If you are not 100% satisfied with your purchase, you can return your order for a refund within 10 days from the date of purchase.

Return items must be unused, in their original packaging unopened and in the same conditions you received them.  Our return policy provides you with additional benefits to those under Australian Consumer Law. With our return policy, we believe you can experience the best possible online shopping with Joy Sex Toys Online.

When you send your order back to us, the original shipping document(s) must be included as a proof of your purchase.  Please make sure your return item is in the state you received it and in the original box and/or packaging. For your security, we recommend you to return your item via an INSURED carrier. Joy Sex Toys Online is not responsible for any item damaged or lost in transit.

Once your return is received and inspected by us, your refund will be processed. Eligible returned items will receive a full refund of the purchase price paid, less shipping charges.  Non-eligible returned items will not be refunded and you are responsible for all costs associated with shipping the items back to you.

 

Joy Sex Toys Online, Online Adult Shop, Best Sex Toys Australia

 

Return & Warranty enquiries can be sent to:

 

  • Live Chat: Monday to Friday 10:00 am - 7:30 pm (Australian Eastern Time Zone)
  • Customer Care Email: joycustomerservice@joysextoysonline.com.au
  • Company Mail Address: PO Box 3094, 323 Penshurst Street, Willoughby North NSW 2068.

 

365 Days Warranty

 

Joy Sex Toys Online warrants purchases (exclude Sex Enhancement Collection, Fetish and Bondage Toys, Naughty Adult Games) against defects in materials and workmanship for a period of 365 days from the date of purchase. Warranty is only valid if the item was used for the intended purpose. It does not cover cosmetic deterioration caused by fair wear and tear or damage caused by accident, misuse or abuse.

For your security, we recommend you to return your item via an INSURED carrier. Joy Sex Toys Online is not responsible for any item damaged or lost in transit.  Shipping charges of the returning item will only be refunded if after our inspection of the item is found to be defective.

Return item which is found to be defective will be credited. If the return item is not covered by warranty, you are responsible for all costs associated with shipping it back to you.

For more information on your consumer rights please visit the link: "Australian Consumer Law- Your Shopping Rights". 

If you need further assistant, please don’t hesitate to contact us.

SEARCH THIS STORE